New mattress selection must be made within 14 days.
Returning a mattress to macys.
Any new or gently used cosmetic or fragrance product purchased at macy s that does not meet your needs will be accepted for return.
Also there is a 15 restocking fee.
So according to macy s mattress return policy you can easily contact macy s within 60 days after receipt and simply schedule the return.
Free returns do not apply to international orders.
If you spend 1 200 at macy s with your macy s card in 2020 you ll still be upgraded to platinum status and get 5 back in rewards at macy s.
Mattress must be undamaged unsoiled and free of stains.
We ve extended our return policy by 60 days until further notice.
Quick ship mattresses cannot be returned to the store or furniture galleries.
New mattress selection must be made within 14 days.
Bring your item s along with the packing slip or receipt and the original form of payment to any macy s store.
Check out innerspring designs and find the comfort level perfectly suited to your lifestyle.
Macy s offers a 60 day comfort trial on mattresses.
Get more information here.
They were not going to give a refund.
Silver star rewards members.
Gold star rewards members.
31637 hi alyoops i would not agree to the upgrade on the spot so they then said i could get another mattress for credit.
Free returns exclude gift cards food gourmet gifts beauty boxes lamps wall art mirrors furniture mattresses area rugs.
It offers 30 days for furniture and 120 days for mattresses.
Advice for returning mattress to macys for upgrade or credit only 01 oct 2013 12 35 2.
In case you prefer to schedule a one time re selection you also have this option with macy s.
Just print a pre addressed shipping label send it back to us.
Try your new mattress see how it feels and if you are not satisfied with it after 120 days contact macy s within 7 days of the trial period end date to receive a one time credit minus fees toward a new mattress of equal or greater value.
Mattresses in a box return policy mattresses in a box shipped directly from our vendor to your home may be returned for preference reasons within 120 days of receipt by contacting macy s customer service at 1 888 822 6229.
From california king mattresses to twin sizes mattresses our selection of mattresses will help you get a good night s sleep explore our top brands to find the perfect one for you.
See our return faqs for details.
You can return your items by mail for free.
You will also continue to have the opportunity to go gold or even platinum based on your spending at macy s with your macy.
If you re not satisfied with your new mattress after 60 days contact macy s within the next seven days to receive a one time credit minus fees toward a new mattress of equal or greater value.
Looking for traditional mattresses.